Policies
Policies
- Howling Peaks reserves the right to cancel, reschedule or refuse service at any time
- Deposits must be received during scheduling to secure your appointments
- Payments must be made prior to or at the time of service
- Refunds or rescheduling will only be honored if appointment is cancelled/rescheduled with at least 24 hours notice for daycare, 48 hours for training and 5 days notice for boarding
- Daycare services are charged full price and forfeited if cancelled with less than 24 hours notice
- Training services forfeit their prepayment or a package credit if cancelled or rescheduled with less than 48 hours notice
- Boarding services and Board & Train Programs forfeit their deposit if cancelled or rescheduled with less than 5 days notice
- Daycare Packages purchased expire 3 months after purchase date
- Training Packages purchased expire 6 months after purchase date
- Dogs will undergo a temperament test for Daycare and Boarding services
- We do not offer same day Temperament Tests for Boarding reservations
- Dogs may be dismissed from Daycare and Boarding services if behavior is no longer conducive to a group setting
- Male dogs must be neutered if over 6 months of age and we cannot accept females in season.
- All dogs must have written proof of up-to-date vaccinations including Rabies, Parvo/Distemper and Bordetella.
- In the summer months, a flea and lice prevention is required. It must be applied by Howling Peaks.
- All dogs must be in good health and free of any condition that would jeopardize the health of other dogs.