• Howling Peaks reserves the right to cancel, reschedule or refuse service at any time

• Deposits  must be received  during scheduling to secure your appointments, cancellations ore reschedules with less than proper notice forfeit deposit

• Payments must be made prior to or at the time of service

• Refunds or rescheduling will only be honored if appointment is cancelled/rescheduled with at least 24  hours notice for daycare, 48 hours for training and 2 weeks prior to arrival date for boarding

• Daycare services are charged full price and forfeited if cancelled with less than 24 hours notice 

• Training services forfeit their prepayment, package credit or class fee if cancelled or rescheduled with less than 48 hours notice, this is for private AND group classes

• Boarding services and Stay & Learn Programs forfeit their deposit if cancelled or rescheduled with less than 2 weeks notice prior to arrival date

• Daycare Packages purchased expire 90 days after purchase date

• Training Packages purchased expire 180 days after purchase date

• There is a $20 per day early pick-up/late drop-off charge for boarding clients adjusting their existing reservation by day(s) with less than 2 weeks notice. Once a boarding dog is checked in, parents are responsible for all originally booked dates even if they pick up early.

• Dogs will undergo a temperament test for Daycare and Boarding services

• Temperament Tests must be redone if dog has been absent for 1 year

• We do not offer same day Temperament Tests for Boarding reservations. Temperament Tests must be a month prior to any boarding stay

• New boarding clients and dogs who have not boarded/been to daycare in the past 6 months are required to complete 3 half days of daycare prior to boarding, this is at the discretion of Howling Peaks

• Dogs may be dismissed from Daycare and Boarding services if behavior is no longer conducive to a group setting

• Male dogs must be neutered or have a vasectomy if over 6 months of age and we cannot accept females in season.

• All dogs must have veterinary written proof of up-to-date vaccinations including Rabies, Parvo/Distemper and Bordetella. We also require a current Rabies Certificate to be on file

• Flea and lice prevention is required. It must be applied by Howling Peaks or veterinary proof of application

• All dogs must be in good health and free of any condition that would jeopardize the health of other dogs

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We reserve the right to refuse service. Policies are subject to change.